Refund policy

Last updated: October 30, 2026

RETURN & REFUND POLICY

At Aerokit, we want every ride to end the right way. If something isn't right with your order, we'll make it right.

1. 90-Day Aerokit Guarantee
Every Aerokit order is covered by our 90-day guarantee, starting from the date of delivery.

- Not happy with your pump? You can request a return within 90 days for any reason. The item must be in good condition and returned with its original packaging and all accessories (pump, valve adapters, USB-C cable, and pouch, if applicable).
- Pump stopped working? If your pump won't charge, won't power on, or won't inflate during normal use within 90 days, we'll send you a free replacement or issue a full refund. In most cases, you will NOT need to send the defective unit back. We'll only ask for a short video or photo showing the issue.

The guarantee does not cover damage caused by accidents, misuse, water submersion, drops, or unauthorized modifications.

2. Damaged or Wrong Items
Please inspect your order as soon as it arrives. If your item is damaged or not what you ordered, contact us within 7 days of delivery with your order number and a photo or video. We'll send a replacement or a full refund at no extra cost to you.

3. How to Start a Return or Guarantee Claim
Email us at aerokit10@use.startmail.com with:
- Your order number
- The reason for your request
- Photos or a video of the item (for damaged or defective items)
We'll reply within 24–48 hours with the next steps and return instructions.
Items sent back without first contacting us will not be accepted.

4. Return Shipping
- Defective, damaged, or wrong items: return shipping is on us (if a return is needed at all).
- Change-of-mind returns: the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

5. Refunds
Once your return is received and inspected, or your guarantee claim is approved, we'll notify you by email.
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need additional time to post the refund.
If you haven't received your refund after 10 business days, contact us and we'll look into it right away.

6. Exchanges
We replace items that are defective or damaged. If you need a replacement, contact us and we'll take care of it.

7. Order Cancellations
Orders can be cancelled within 12 hours of purchase for a full refund. After that, your order may already be processing and will follow the return process above.

8. European Union and United Kingdom Customers
If you are a consumer in the EU or UK, you have the right to cancel your order within 14 days after receiving your goods, for any reason, unless an exemption applies. You must return the goods within 14 days after notifying us. We will refund the product price and standard delivery cost within 14 days after we receive the goods back or proof that you have sent them.

9. Your Rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights related to goods that are defective, not as described, or not delivered within the agreed timeframe.

CONTACT
Questions about returns, refunds, or your guarantee?
Email: aerokit10@use.startmail.com
We reply within 24–48 hours, Monday to Friday.