Politique d’expédition

Last updated: October 30, 2026

SHIPPING POLICY

Thank you for shopping with Aerokit. This policy explains how we ship your order, what it costs, and what to expect after you buy.

1. Order Processing
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Orders placed on weekends or holidays begin processing the next business day.
Every order is quality-checked and packed before it ships.

2. Delivery Times
Once your order ships, standard delivery takes 6–9 business days.
Total estimated time from purchase to delivery: approximately 7–12 business days.
Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs, weather, high-volume seasons (such as Black Friday and the holidays), or other events outside our control.

Holiday tip: if you're buying Aerokit as a gift, we recommend ordering early to make sure it arrives on time.

3. Shipping Costs
Free standard shipping is available on Aerokit orders, as shown at checkout.
If any shipping charge applies to your order, it will always be displayed at checkout before you complete your purchase. No hidden fees.

4. Order Tracking
Once your order ships, we'll email you a confirmation with your tracking number and a tracking link.
Please note that tracking information can take 2–5 business days to show movement after you receive it, especially in the first days of transit. This is normal.
If your tracking hasn't updated in more than 7 business days, contact us and we'll check on it for you.

5. Shipping Destinations
We ship to the United States and to the other countries available at checkout. If your country is not shown at checkout, we are not able to ship there at this time.
Because Aerokit pumps contain a rechargeable lithium battery, some destinations or carriers may have additional shipping restrictions.

6. International Orders: Customs, Duties and Taxes
Orders shipped outside the United States may be subject to customs duties, import taxes (such as VAT, GST, or HST), and carrier brokerage or handling fees.
- If these charges are calculated and collected at checkout, they will be shown before you place your order and you will not be asked to pay them at delivery.
- If they are not collected at checkout, they may be due before or at delivery and are the customer's responsibility.
These charges are set by local customs authorities and/or the carrier and can vary by country, product value, and shipping method. Customs processing may also add time to delivery. We recommend checking your local import rules before placing an order.

7. Address Accuracy
Please double-check your shipping address at checkout. If you notice a mistake, contact us within 12 hours of placing your order so we can correct it before it ships.
We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment.

8. Lost, Damaged or Delayed Packages
- Damaged on arrival: contact us within 7 days of delivery with your order number and a photo or video. We'll send a replacement or issue a full refund.
- Lost package: if your tracking shows no movement for more than 15 business days, or your order hasn't arrived within 20 business days of shipping, contact us and we'll send a replacement or issue a full refund.
- Marked as delivered but not received: please check with neighbors, your building's mailroom, and around your property, and wait 48 hours, as carriers sometimes mark packages early. If it still hasn't appeared, contact us and we'll help you open a claim with the carrier.

9. Order Changes and Cancellations
Orders can be changed or cancelled within 12 hours of purchase for a full refund. After that, your order may already be processing and can no longer be modified.
Refunds for cancelled orders are issued to the original payment method within 5–10 business days.

10. Returns and Guarantee
Every Aerokit order is covered by our 90-day guarantee. See our Return & Refund Policy for full details.

QUESTIONS?
Email: aerokit10@use.startmail.com
We reply within 24–48 hours, Monday to Friday.